The Connector for Verint WFM integrates Altitude Xperience with Verint Impact 360


Description

Verint is a global leader in actionable intelligence solutions for customer engagement optimization, security intelligence, and fraud, risk and compliance. Their products are aimed to support government and enterprises in making sense of the vast information they collect to meet performance and security goals. Today, more than 10,000 organizations in over 180 countries use Verint solutions to improve enterprise performance and make the world a safer place.

Verint Impact 360 – a truly unified, analytics-driven workforce optimization suite for:

  • Analyzing customer interactions;
  • Improving workforce performance;
  • Optimizing service processes.

Verint Impact 360 brings together:

  • Workforce management;
  • Quality monitoring;
  • TDM and IP recording;
  • Speech and data analytics;
  • Customer feedback surveys;
  • Performance management;
  • eLearning;
  • Coaching.

 

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